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Shipping & Returns


Shipping Information

Most of the items on our website are in stock and ready to ship within 24-48 hours of ordering.  If an item is going to take longer to ship, we will let you know via e-mail as soon as possible.  Remember, some of our items are made to order or custom orders and they may take 2-8 weeks.

If an order is placed over the weekend, a custom order, or an order for a temporary out of stock item, it may require extra time and will be shipped as soon as possible.  We will let you know if an item is temporarily out of stock and let you know what is the expected delivery date. 

Our primary method of shipping for all U.S. and Canadian orders is the United States Postal Service (USPS) or United Parcel Service (UPS).  Most orders will be delivered within 2-7 business days of ordering.  We can only use USPS to ship to a P.O. Box. 

If a package is returned unclaimed or refused, you will still be charged shipping costs

 

International orders are shipped via USPS or UPS.  The rates for international shipping start at $10.75 for Canadian orders and $15.75 for international orders and is based upon the value of your order.

 

WE THINK HANDLING FEES ARE STUPID AND DON’T CHARGE THEM

 

Express Shipping

Guaranteed express shipping is available via- FedEx Monday thru Friday at an additional fee. Because FedEx can vary their rates without notice and for a variety of reasons (ship to location, fuel costs, time of year, etc.), we can not know the exact cost for this shipping method until the time an order is actually placed.  Because of this, we will contact you with the exact charge for this shipping method before you are charged.  

In order to guarantee same day shipping, orders must be placed by 2 PM PST. U.S. Express Mail Service is also available by special request for customers with P.O. Boxes looking to expedite their shipments (Note: this service may take 1- 2 business days to arrive). Please contact us via email to arrange a U.S. Express Mail shipment. Please note that FedEx does not deliver on Mondays, to P.O. Boxes or to Military Bases.

 

Due to shipping regulations, we are not able to send any liquids via express shipping. 

 

Express Type

Additional Charge

3 Day

Add $4.00

2 Day

Add $8.00

Overnight

rates determined at time of shipping

Saturday Overnight

rates determined at time of shipping

PO Box

Add $25.00

International Orders

Your package is shipped DDU (duties and taxes unpaid).  Your order may also be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.  These fees are not included in our shipping charges, 

 

Customs officials may open packages for inspection which may cause a delay, packages being returned to us or being confiscated.  We also are not responsible for any orders delayed, confiscated or seized by foreign customs or governments.  Please be aware that we will not issue refunds or exchanges for items that are seized and not returned to us.  We recommend you contact your local customs office for more information regarding your country’s custom policies. 

 

We prepare your package for shipment as best we can to pass through customs quickly.  Please keep in mind, we legally have to include a description of the contents on all internal orders. We do so in such a way to be as discrete and non-sexually explicit as possible.

 

We would be happy to accommodate private carriers for the highest level of priority express handling. We will bill you for the shipping charges while these companies will bill you for import duties and handle the customs clearance. This can be done by special arrangement. HOWEVER, please be aware that this service is very expensive. Please contact us directly to make these arrangements.

 

Tandem Gear, LLC Payment Policy 

  • All payments are in US funds.
  • We accept Visa, MasterCard, and Discover.
  • We accept checks and money orders for US Mail orders only.
  • For international payments, we accept VISA, MasterCard, Discover and international money orders payable in US funds.
  • We do not ship COD.
  • Once an order is placed, your credit or debit card is immediately charged for the full amount of your order.
  • Orders that fail to include Address, ZipCode and CVV2 matches are subject to further verification and/or order delay.

Return & Exchange Policy: 

In accordance with the laws of the State of Washington and to ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al) unless they have a manufacturing defect.  Once these items leave our warehouse, we consider them to be used and non-resalable.

 

These items include (but we are NOT limited to): 

  • ANY dildo or vibrator.
  • ANY enema kits.
  • ANY sound set.
  • ANY item that breaks the surface of the skin.
  • ANY item that is inserted into the penis, vagina or anus.
  • ANY gag/dildo combination.
  • ANY mouthgag.
  • ANY underwear or lingerie
  • ANY chastity device.

 

All products need to be returned to us no later than 30 days from invoice date for a return or exchange.  The customer is responsible for the cost of all shipping charges for any non-defective items returned to us. 

 

To arrange your return or exchange, contact us via email at info@tandem-gear.com and we will provide you with the necessary shipping information. 

All products returned must: be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. 


We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

 

Disclaimer

Tandem Gear, LLC makes no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only.  Furthermore, we accept no responsibility for injuries sustained while using our products.  The purchaser assumes all risks and liability associated with the use for all our products. 

 

 

 

 



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Tandem Gear
info@tandem-gear.com


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